Business Process Analyst

The shift from traditional functional focus to process focus has changed the way we have to

approach optimisation in any organisation. Business Analysts have to provide, to a large extent, the

necessary guidance to a business in where opportunities for process optimisation lie.

This workshop will include tools and techniques for process analysis developed by consultants over

many years. By understanding the tools available, the obstacles in an analyst’s job and the outcomes

that can be expected from the analyst, one can stay ahead of the pressure that is part and parcel of

being a business analyst.