Business Process Analyst
The shift from traditional functional focus to process focus has changed the way we have to
approach optimisation in any organisation. Business Analysts have to provide, to a large extent, the
necessary guidance to a business in where opportunities for process optimisation lie.
This workshop will include tools and techniques for process analysis developed by consultants over
many years. By understanding the tools available, the obstacles in an analyst’s job and the outcomes
that can be expected from the analyst, one can stay ahead of the pressure that is part and parcel of
being a business analyst.